Privacy Policy

Important Information and who we are

At Solo Flowers & Chocolate, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website located at (the “Website”) and our related services (collectively, the “Services”). By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1. Personal Information: We may collect personal information, such as your name, email address, phone number, shipping address, and payment information when you use our Services, place an order, or communicate with us.

1.2. Usage Information: We may collect information about your interactions with the Website and the Services, including your IP address, browser type, device type, pages viewed, and the date and time of your visit.

1.3. Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing and shopping preferences. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

2.1. To Provide and Improve Services: We use your information to provide and improve our Services, process orders, and enhance your shopping experience.

2.2. Communication: We may use your contact information to send you updates, order confirmations, marketing communications, and other service-related messages. You can opt-out of marketing communications at any time.

2.3. Analytics and Research: We use analytics tools to better understand how users interact with our Website and to improve our Services.

2.4. Legal Obligations: We may use your information to comply with legal obligations and protect our rights.

3. How We Share Your Information

3.1. Service Providers: We may share your information with third-party service providers who help us operate and improve our Services, including payment processors.

3.2. Legal Requirements: We may disclose your information when required by law, court order, or governmental regulation.

3.3. Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Your Choices

4.1. Access and Update: You can access and update your personal information by logging into your account on our Website.

4.2. Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us.

5. Security

We take reasonable measures to protect your personal information from unauthorized access and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of these websites or services before providing any personal information.

7. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on the Website or by other means as required by law.

Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

Thank you for choosing Solo Flowers & Chocolate. We value your trust and are committed to protecting your privacy.

Last Updated: 24 September 2023